General Staff Training
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GIS Architecture 2.0
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FTTH Fundamental 2.0
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Planning, Design & Implementation 2.0
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FTTH Fundamental
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FTTH Architecture
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Planning and Design
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Installation Techniques
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Network basis for FST
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Standards and compliance
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Maintenance and Troubleshooting
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Business Process and Compliance
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Customer Interaction and Service
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Automation
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Imbibing Digital Systems
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22
Questions
20 Minutes
HC - FiberOne Training Academy
| Title | ||
|---|---|---|
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FCR & Refresher Training on Applications
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APPLICATIONS TRAINING - (MyFob App, Eservice, FST App, HC App)
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FST App Training Video
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Troubleshooting on Applications - Smart OLT, CMD, AnyDesk
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STEPS TO RESOLVING SLOW INTERNET
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FCR TABLE FOR CX
|
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CX OPS REFRESHER TRAINING ON EXTENDER SUPPORT AND INSTALLATION
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L1-Resolvable Complaint Types
|
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L1-Resolvable Complaint Types 2025
|
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ISSUE RESOLUTION AND BATTERY PACK
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||
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Strengthening First Contact Resolution (FCR) & Enhancing Technical Troubleshooting
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Customer Retention, Rewards, and Win-back Strategies
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15
Questions
10 Minutes
CX - Job Knowledge Quiz
| Title | ||
|---|---|---|
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2024 FOB ONBOARDING SLIDES
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ROMA 2024
|
||
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FOB FST CX Module V2.0
|
||
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FOB SoBC Training Doc
|
||
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Workplace Ethics and ELC
|
||
|
Conflict of Interest Policy
|
20
Questions
10 Minutes
HC - Onboarding Documents
Network + Process + Products
Systems and Applications
| Title | ||
|---|---|---|
|
Training Content - Customer and Commercial Awareness - Part 1
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Training Content - Customer and Commercial Awareness - Part 2
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