| Title | ||
|---|---|---|
|
FTTH Fundamental
|
||
|
FTTH Architecture
|
||
|
Planning and Design
|
||
|
Installation Techniques
|
||
|
Network basis for FST
|
||
|
Standards and compliance
|
||
|
Maintenance and Troubleshooting
|
22
Questions
20 Minutes
HC - FiberOne Training Academy
| Title | ||
|---|---|---|
|
FCR & Refresher Training on Applications
|
||
|
APPLICATIONS TRAINING - (MyFob App, Eservice, FST App, HC App)
|
||
|
FST App Training Video
|
||
|
Troubleshooting on Applications - Smart OLT, CMD, AnyDesk
|
||
|
STEPS TO RESOLVING SLOW INTERNET
|
||
|
FCR TABLE FOR CX
|
||
|
CX OPS REFRESHER TRAINING ON EXTENDER SUPPORT AND INSTALLATION
|
15
Questions
10 Minutes
CX - Job Knowledge Quiz
| Title | ||
|---|---|---|
|
2024 FOB ONBOARDING SLIDES
|
||
|
ROMA 2024
|
||
|
FOB FST CX Module V2.0
|
||
|
FOB SoBC Training Doc
|
||
|
Workplace Ethics and ELC
|
||
|
Conflict of Interest Policy
|
20
Questions
10 Minutes
HC - Onboarding Documents
Network + Process + Products
Systems and Applications
| Title | ||
|---|---|---|
|
Training Content - Customer and Commercial Awareness - Part 1
|
||
|
Training Content - Customer and Commercial Awareness - Part 2
|